Hospital Ombudsman
Because we value our patients so much, we have established the position of Hospital Ombudsman at ÚHKT. There may be situations where patients believe their rights have been violated or compromised, or you may want to tell us that you were satisfied with your care at ÚHKT.
Who can contact the ombudsman?
A patient or any visitor to IHBT has the opportunity to visit or contact the Hospital Ombudsman in writing, electronically or by telephone.
What is the hospital ombudsman's mission?
The Hospital Ombudsman at the IHBT is committed to protecting the rights of patients. He or she provides assistance to patients, their families and close persons in dealing with situations arising in connection with treatment and stay in hospital. He also strives to ensure smooth communication between patients, their relatives and the staff of the IHBT. It strives to improve the quality of the health services provided and to ensure maximum patient satisfaction.
What can the hospital ombudsman help you with?
The Hospital Ombudsman helps patients with their complaints, problems with the care they receive or suspicions of unethical behaviour by staff. They also help patients get the information they need. He or she mediates communication between the hospital department and the patient or his or her family, finds out the true state of affairs and can take corrective action. Of course, he also receives compliments from patients and their loved ones.
The hospital ombudsman is appointed by the director of the IHBT and has a duty of confidentiality. The remit of the Hospital Ombudsman is only within the IHBT.
The Hospital Ombudsman of the IHBT is Mgr. Simona Brixíová.
She can be contacted by e-mail, in writing, by phone, by appointment or in person at the office and by using the contact form below.
Contacts:
- online form
- by e-mail at ombudsman@uhkt.cz
- in writing at:
Mgr. Simona Brixíová
Hospital Ombudsman
Institute of Hematology and Blood Transfusion
U Nemocnice 2094/1
128 00 Prague 2
- by phone at 221 977 195
- in person at IHBT, Headquarters building "C", 1st floor, door number C209